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SMPL Case Studies

At a Federal Health Agency conducting applied research to better understand, treat, and ultimately prevent infectious, immunologic and allergic diseases, SMPL was selected as the solution to provide technical remediation of security controls. SMPL provided a platform that could automatically “fingerprint” devices, check for security configuration controls, validate, remediate (self-healing), and continuously monitor the controls- all in real time.Our platform allows for the engineering team to be able to get immediate results and automatic remediation instead of waiting and manually remediating issues.This pilot program showed immediate results in real-time remediation of controls and increase in compliance.
This quasi-governmental health organization's mission to promote the progress of science to advance the nation's health and prosperity through all fields of fundamental science, engineering and welfare did not have an automated way of getting real time alerts and notifications when scanning a device for security checks and vulnerabilities. There was no mechanism to automatically show deviations of the Operating System Security Baseline templates. SMPL is being piloted to demonstrate how the product can support the ability to import these templates, report on devices scanned against the baseline, show deviations and add new devices. This solution is expected to reduce NSF’s costs by over 50% and minimize significant risks.
A major defense contractor was mandated to get ready to be compliant with CMMC requirements which will be enforced to ensure confidentiality, integrity and availability of information systems interfacing with the DoD.Many are still in the process of manually adding controls or ensuring compliance to key controls which is a tedious, expensive and time consuming process. SMPL was deployed in in a cloud environment to enable this defense contracting firm to automate the Risk Management Framework (RMF) process by selecting their risk profile, adding and implementing controls, automatically remediating and continuously monitoring those controls.This ensures compliance with all Cybersecurity Maturity Model Certification (CMMC) requirements across multiple stages without any human intervention.

Client Services Studies

Department of Justice
  • Use agile methodology to plan, manage, and deliver solutions
  • Provide training to scrum teams on agile
  • Manage tasks, risks, and action items
  • Schedule and facilitate scrum events, meetings, and decision-making processes
  • Improve agile and scrum practices
  • Ensure proper use of collaborative processes
  • Develop product documentation, release notes, and training materials for Case Management solution
  • Design, develop, and deliver virtual instructor-led training courses
  • Conduct training needs assessment
  • Assess instructional effectiveness
  • Gather feedback from trainers and trainees
  • Partner with internal stakeholders and liaise with experts regarding instructional design
  • Maintain updated curriculum database and training records
  • Host train-the-trainer sessions
  • Supporting the migration of data from legacy on-prem to AWS cloud utilizing Snowflake
  • Migrate data (ETL – Extract, Transfer, Load) to the cloud
  • Creating Snowflake views for Power BI reports for IDQ team for data analytics
  • Creating Matillion jobs and fact tables
  • Designing, organizing and executing workflows for ETL
  • Analyzing and debugging production issues in both Snowflake and Matillion Jobs
  • Creating CRQ for code deployments in higher environment
  • Co-ordinating with multiple source teams extracting data for Power BI reports
  • Optimizing wireframes to create new views
  • Providing reports to management to improve decision-making
Argonne National Laboratory
  • Provide on-site Service Desk (email, phone, web, chat) for incident reporting and resolution
  • Enter all calls, web inquiries, chat, and walk-in interactions with users into the ITSM tool
  • Provide written best business practices, Knowledge Base entries and troubleshooting scripts
  • Ensure highest possible initial call resolution
  • Manage ticket lifecycle to ensure high quality customer service, appropriate communication with support personnel and complete an accurate data entry
  • Provide reports providing KPIs and supporting details for all service levels
  • Ensure end-user satisfaction, service and quality
  • Identify the scope of an incident or problem and conduct operational and technical assistance to remedy the incident or problem. Document efforts made to resolve the incident or to fulfill the service request
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